Returns Policy
Our returns policy lasts 30 days. This page explains what can be returned, how refunds and exchanges work, and who pays return shipping.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as test kits needing to be stored within specified temperature limits cannot be returned. We also do not accept products that are used, hazardous materials, or flammable liquids or gases.
Product replacement and return is at our discretion and in accordance with the Consumer Protection Laws of Australia. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable): equipment with obvious signs of use; test kits or equipment that have been opened, marked, damaged or used; any item not in its original condition, that is damaged or missing parts for reasons not due to our error; and any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank, as there is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us.
Sale items and exchanges (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us and we will provide details for your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.